Privacy Policy

At CitySoft Solutions ("we," "us," or "our"), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or contact us. We operate in compliance with the General Data Protection Regulation (GDPR) for our UK users and the Personal Information Protection and Electronic Documents Act (PIPEDA) for our Canadian users.

1. Information We Collect

We collect information in the following ways:

• Information you provide voluntarily: When you contact us via our contact forms, email, or phone, we collect personal details such as your Name, Email Address, Phone Number, and Message content.
• Automated Information: Through the use of cookies and similar technologies, we collect data regarding your device, browsing actions, and patterns (e.g., IP address, browser type).

2. How We Use Your Information

We use the information we collect strictly for the following purposes:

• To respond to your inquiries and provide the services you requested.
• Marketing & Promotion: We may use your email address to send you promotional materials or newsletters. You can opt-out of these communications at any time by clicking the "unsubscribe" link in our emails, filling out our Unsubscribe Form, or replying "Unsubscribe" to any email we send.
• To analyze website traffic and improve our digital services using tools like Google Analytics.

3. Data Retention

We retain personal contact information (such as emails collected via inquiry forms) for a period of one (1) year from the date of last contact. After this period, your data is securely deleted from our systems unless we have entered into a continued business contract or are legally required to retain it.

4. Sharing of Information

We do not sell, trade, or rent your personal identification information to third parties.

However, we may share generic aggregated demographic information not linked to any personal identification information with our business partners for the purposes outlined above. We also use trusted third-party service providers (such as Google and Meta) to help us operate our business and the site or administer activities on our behalf.

5. Your Rights

For Users in the UK (GDPR)

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data ("Right to be Forgotten").
• The right to withdraw consent for marketing at any time.

For Users in Canada (PIPEDA)

• The right to access your personal information held by us.
• The right to challenge the accuracy and completeness of your information.
• The right to withdraw consent for the collection, use, or disclosure of your information, subject to legal or contractual restrictions.

6. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: