Privacy Policy (Canada)

At CitySoft Solutions ("we," "us," or "our"), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) for our Canadian users.

1. Information We Collect

We collect information in the following ways:

• Information you provide voluntarily: When you contact us via our contact forms, email, or phone, we collect personal details such as your Name, Email Address, Phone Number, and Message content.
• Automated Information: Through the use of cookies and similar technologies, we collect data regarding your device, browsing actions, and patterns (e.g., IP address, browser type).

2. How We Use Your Information

We use the information we collect strictly for the following purposes:

• To respond to your inquiries and provide the services you requested.
• Marketing & Promotion: We may use your email address to send you promotional materials or newsletters. You can opt-out of these communications at any time by clicking the "unsubscribe" link in our emails, filling out our Unsubscribe Form, or replying "Unsubscribe" to any email we send.
• To analyze website traffic and improve our digital services using tools like Google Analytics.

3. Data Retention

We retain personal contact information for a period of one (1) year. After this period, data is securely deleted unless we have entered into a continued business contract.

4. Your Rights (PIPEDA)

• The right to access your personal information held by us.
• The right to challenge the accuracy and completeness of your information.
• The right to withdraw consent for the collection, use, or disclosure of your information, subject to legal or contractual restrictions.

5. Contact Us